At Generation B (Anisa Gataullina), each piece is an intimate garment designed with precision, care, and attention to the well-being of the person who wears it.

For hygiene reasons and to maintain the highest quality standards, we do not accept exchanges, returns, or refunds.

This policy ensures that every item you receive is completely new, safe, and has not been previously used.

General conditions

All purchases made through our official channels are considered final.

Requests will not be accepted in the following cases:
Products that have been used, washed, or show signs of wear
Products without original tags
Products purchased during promotions or with discounts
Products purchased outside our official channels

Exceptions

If you receive a product with a manufacturing defect, damage, or an incorrect item, you may contact us within 48 hours of delivery.

Our team will review the case and provide an appropriate solution.

Shipping and delivery

Orders are processed and shipped to the address provided by the customer.

Once your order has been shipped, you will receive an email with tracking information.

In exceptional cases, an order may be split into multiple shipments.

We recommend checking your order upon delivery.

Customer care

If you have any questions about sizing, fit, or product details before placing your order, we recommend contacting us in advance.

Our team is available to assist you in making the right choice.

For any inquiries, please contact us at:
general@ggenb.ru

Acceptance

By placing an order, the customer acknowledges that they have read and accepted the terms of this policy.